What should I do if I receive a damaged or incorrect item?

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, we promise to resolve the situation quickly. Here's what you need to do:

✅ Contact our customer service department - Write to us immediately at the dedicated e-mail address or call us to report the problem.

Chat: directly from our various websites
Help Center: Go to support.remilede.eu

✅ Send photos - To speed up the processing of your request, please provide clear photos of the damaged or incorrect product.

✅ Return or exchange - Depending on the nature of the product in question and our general terms and conditions of sale, it is possible* for you to return the item and, depending on the situation, we will send you a replacement product or a refund. Please note that returns and exchanges are subject to our General Terms and Conditions of Sale.

We strive to provide you with the best customer experience and resolve any situation as quickly as possible. 🚀

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